Most people have heard of up-selling, but what about up-serving? Up-serving is doing more for people than they expect. As the community liaison for Health Alliance Medicare, I have been fortunate to work with many people who continually go above and beyond to improve our communities.
I am nearing my one-year anniversary at Health Alliance Medicare and have been thinking of all the amazing things we’ve accomplished together. I’m so thankful for the chance to work together and enhance the lives of North Central Washington seniors, be it holding a health fair, promoting education, providing resources, or volunteering.
The fun social activities inspire me, like being invited to two-step and waltz at the Okanogan Senior Center dance or attending Friday’s senior coffee and chat at the Wellness Place. How nice to have no agenda except to gather and enjoy each other’s company! There I met Lois, who showed me the scars she still has from floating down the Wenatchee River on an inner tube, and 92-year-old Don, who randomly breaks out in song.
I have met and worked with so many wonderful people, including one of our members who oversees the Cashmere museum. When he saw what the combined spirit of a community could accomplish, he could not help but volunteer.
Recently Les Schwab had a “Do the Right Thing” contest, and I nominated a local dentist. When he heard one of our members needed dental care but couldn’t afford it, he graciously volunteered his services. Upon winning the monetary award, the dentist then paid it forward to community causes he supports.
At Health Alliance Medicare we strive to up-serve by going above and beyond for our members.
Our homey Fifth Street office in Wenatchee is purposeful in its role to provide truly local customer service, but also personal as our members can come in to get face-to-face help. Per one of our members, “It is just reassuring to know it is there.”
I want to personally say thank you for allowing me to partner in the ideas, energies, and resources to improve the communities we serve. I am excited to see what our continued collaboration can accomplish. When we up-serve, we all win.
Shannon Sims is a Medicare community liaison for Health Alliance, serving Chelan, Douglas, Grant, and Okanogan counties in Washington. She has four adult sons and two grandsons. During her time off, she performs as part of a rodeo drill team on her horse, Skeeter.