Tag Archives: website

Honoring Our Veterans

Long View: Remember Veterans this Independence Day

Independence Day is almost a month away, but I am already looking forward to it because—you guessed it—the food. Barbecued chicken and ribs, potato salad, and deviled eggs, all in the same meal? It’s almost too good to be true. However, the holiday also moves me beyond just my stomach.

To mark the day, I hang the American flag on the front porch if it’s not raining. This simple act always reminds me of the many service members who have helped defend our nation. Being in the military must be a very challenging experience, so I am thankful there are resources available to military personnel after they serve. One such resource is the U.S. Department of Veterans’ Affairs.

Local veteran service officers can help veterans navigate the many useful programs offered in their area. The resources they offer include help finding employment, starting or continuing an education ,or launching a small business. The U.S. Department of Veterans’ Affairs also helps people who are transitioning from active duty to civilian life, which can be a complicated process.

The U.S. Department of Veterans Affairs website features an easy-to-navigate section on health topics. Some are of general interest (like cataracts), while others are topics of specific interest to service members (like readjustment counseling). One of the department’s more pressing challenges is to provide support for homeless veterans or recently discharged service members. The National Coalition for Homeless Veterans estimates that about 12% of homeless people at any given time in the U.S. are veterans.

One local group that’s fighting homelessness is C-U at Home. Executive Director Melany Jackson and her dedicated volunteers support our most vulnerable homeless citizens. Their annual fundraiser, One Winter Night, encourages public service figures, community leaders, business leaders, academic leaders, and other community members to spend the night outside in a cardboard box.

“The percentage of homeless veterans has not diminished in recent years,” Melany told me. “They typically face complex situations that need to be addressed. We strive to match them with the many services available in our area. The public awareness and donations generated by our event helps us fund this very important work.”

I know many of you have served in the military or have friends and family who have served. Health Alliance Medicare thanks all those who have protected this country and allow us to continue celebrating Independence Day. This year I plan on being more about the flag and less about the food.

Terms Jumble

Long View: Don’t Let Lingo Keep You from the Care You Need

When I was (considerably) younger, I read that a concert I wanted to attend was “SRO.” I was certain that meant “Sold Right Out,” and there was no way we could go. I was disappointed, but hey, you can’t win them all. Years later a friend told me another show was “SRO,” and I only then found out it meant “Standing Room Only.” My misunderstanding became the source of much merriment.

Industry-specific terms, acronyms and lingo are common in almost every business. I know the health insurance business has a lot, but have you ever heard two electricians talk? What about computer repair technicians? It’s all foreign to me.

Terminology, acronyms, and lingo are simply shortcuts for information-sharing between people in the same business. They are not meant to exclude others, but they do. The difference between the terms “copayment” and “coinsurance” can seem small, unless you are the person paying the bill. So, what can we insiders do to lessen the impact and be more inclusive?

About two years ago, Health Alliance started an internal plain language push. We took a close look at our written materials—brochures, guidebooks, letters, our website, and more—and realized we could make things easier to understand. We simplify or explain industry lingo, without losing the important information.

If you’re on the receiving end of lingo, stop and ask for clarification. If that is not possible, jot down a note so you can follow up on your own. This is especially important with your health care. Make sure you understand what your doctors tell you. They are insiders to the medical world, so they might not realize you need more explanation. Always ask questions if you’re confused. Your doctor will appreciate you taking the time to make sure you understand so you can take good care of yourself.

I am sure some of you are frightened to know I am learning how to text on my smartphone. Many of you are familiar with this digital language and its acronyms and lingo, but it’s new to me. Don’t worry, I was pointedly told “LOL” doesn’t mean “lots of love.” LAL (Live and Learn).

(Give this word search on commonly used insurance terms and their definitions a try!)