Tag Archives: Shannon Sims

Team Up for Greatness

Vantage Point: To Be A Star

There is a patch of I-5 South, just as you turn the bend, where The Tacoma Dome comes into view, and the sight always makes my heart jump into my throat. Opened in 1983, The Dome has hosted major concerts, professional sports competitions, and events. Most importantly for me, it’s also the place where Washington state high school athletes compete at the championship level.

My boys got to experience the honor of standing up among their peers as a part of a team of excellence on December 7, 2008, when Cashmere won the 1A High School Football State Championship. It’s a memory that I, and most of the town, which filled one whole side of the dome, will never forget.

This accomplishment started with the players, who had been honing their skills since grade school. It also took a school backing them with quality equipment and coaching, a town believing in them, and parents dedicated to supporting their goals. The second-string players, who only got a few seconds on the field that day, were just as important as the starters. In practice, they were the ones who helped the starters sharpen their skills. To say the least, they were all stars that day.

I am fortunate in my professional work to also be part of an amazing team. A team, which I say with great pride, whose Washington Medicare plans just earned 4.5 out of 5 stars from the Centers for Medicare & Medicaid Services.*

These Star Ratings measure more than just customer service. They also measure help managing chronic conditions, member complaints, working with providers to help members stay healthy, and members’ overall experience with the plan.

This achievement means a lot. It validates our efforts at Health Alliance and lets us know we are taking good care of our members. But just like a championship football team, we respect this is not an individual endeavor, and we appreciate all of you for sharing access to your resources and welcoming us into your communities. There is no way we could have accomplished this without your support and collaboration. As we share this esteemed recognition with you, please know, we sincerely count you as a member of our team, and we couldn’t have done it without you.

 

Shannon Sims is a Medicare community liaison for Health Alliance, serving Chelan, Douglas, Grant, and Okanogan counties in Washington. She has four sons and two grandsons. During her time off, she performs as part of a rodeo drill team on her horse, Skeeter.

 

*Medicare evaluates plans based on a 5-Star Rating System. Star Ratings are calculated each year and may change from one year to the next.

Washington Beauty

Wowed by Washington: Illinois Native Trades Cornfields for Orchards

Emily Beach, a Health Alliance employee in the Communications Department, visited Washington to learn more about the members we serve and what it’s like to live in North Central Washington.

I was overjoyed at the chance to visit North Central Washington and learn more about the area and the Health Alliance Medicare members we serve.

I had been to the Olympic Peninsula, but knew the other side of the mountain held experiences untapped. My 3-day tour featured a first-time health fair, tours of everything from hockey rinks to senior centers, and a run along the Columbia River.

It was important for me to visit Washington because I knew the population was as diverse as the geography. Health care and coverage isn’t one-size-fits-all, and it’s so important for us to know our members. My goal wasn’t just to see the beautiful sights, but to see what is important to the people living in North Central Washington.

And my goal now that I’m back in Illinois is to translate those hopes, joys and lessons into our communications with Health Alliance Medicare members to support our employees who live and work there, too.

My first day in Washington was cut short. Travel woes struck me and my travel partner, Ericka Williams, who leads the Health Alliance Medicare sales team. A couple flight delays and a missed connection put us in Wenatchee after midnight. The next morning, with the help of some coffee, we headed to the Wenatchee YMCA for the first local National Senior Health & Fitness Day event.

We were both thrilled with how well the Health Alliance Medicare event came together. More than 100 visitors tried new fitness classes, got a health screening and talked with a variety of vendors. Shannon Sims, our community liaison, worked so hard to make the event a success. And we couldn’t have done it without the help of the Wenatchee YMCA.

SS Class
Event participants enjoy a SilverSneakers class at the Wenatchee YMCA.
Emily and Shannon
Shannon and I representing Health Alliance Medicare at the first local National Senior Health and Fitness Day.
HA Booth

After the event, we walked to McGlinn’s for lunch. I tried the famous beer bread and enjoyed a white garlic pizza. The pub was inviting and fun, and the food delicious! We were also excited to hear our waitress was a Health Alliance Medicare member. I love hearing what our members have to say about how much they like their plans from us. I’m glad she spoke up on seeing our Health Alliance shirts and badges!

McGlinn's

Shannon was the “hostess with the mostess” for the whole trip.

Her passion for the community is truly infectious. She inspired me to kick my jet lag after lunch and head over to Quincy. I loved seeing the orchards along the way. Shannon explained how to tell the difference between cherry and apple orchards and pointed out the signs labeling the different types of apples. I was also surprised at how quickly the landscape changed from the desert cliffs in Wenatchee to the fields of Grant County.

And there were tumbleweeds! My previous trip did not prepare me for that.

After our drive through Grant County, Shannon got me back to Wenatchee, where Ericka and I grabbed some grub at Pybus Public Market. Public markets are not common in Illinois, and I loved the fresh air and atmosphere. I truly think spaces like that bring communities together. We ate at South, where I enjoyed a shrimp burrito with a kick!

Pybus
I loved visiting Pybus Public Market. The open space with local roots is perfect for building community.

Though fatigue was definitely knocking, I knew I had to squeeze in a run on the Loop Trail along the Columbia River. I didn’t brave the full 13 miles, but I enjoyed a nice three-mile jog and sunset on the river. What a beautiful place!

Columbia
How could I not enjoy a run with a view like this?!

This was just day one! Check back early next week for more stories from my trip!