Tag Archives: person

Service Tailored to You

Candid, Not Canned

Are you looking for a health insurance company that’s happy to hear from you, wants to answer your questions and will treat you like a person instead of a policy? That’s Health Alliance.

We hate to toot our own horn, but not only did J.D. Power recently rank Health Alliance “Highest In Member Satisfaction Among Commercial Health Plans In The Illinois/Indiana Region,” we also have great members who let us know when we’re doing a good job and encourage us to keep making your experience better. Here’s a personal note from Health Alliance member Kathleen W., cheering us on!

Thanks, Kathleen! We’re happy to help!

After hours of frustrating navigation on Healthcare.gov, multiple calls to their 800 number, long hold times of 20 minutes and more, and dealing with agents who did little more than read the script that didn’t apply to me, I made a decision to call Health Alliance.

I was met with a very pleasant voice from a frontline agent who transferred me to the department I needed to answer my questions. I was lucky enough to talk to Char, who was absolutely fabulous!!!  She answered my questions, actually answered the questions I asked and didn’t read the answer from a script!

She was knowledgeable, friendly, and funny, and honestly, Char is why I chose Health Alliance. During a follow-up call to the 800 number I was transferred again to the same department and had the pleasure of speaking with another terrific agent! She too was knowledgeable and funny and made me glad that I chose Health Alliance!

I have over 20 years in call centers, experience in agent training and operations management, and I know great customer service when I hear it!  Keep up the great work!!

-Kathleen W., Health Alliance member

Give us a call at 1-888-382-9771 or visit HealthAlliance.org to discover more!

*Health Alliance Medical Plans received the highest numerical score among commercial health plans in the Illinois/Indiana region in the proprietary J.D. Power 2014 U.S. Member Health Plan Study (SM). Study based on 34,315 total member responses, measuring seven plans in the Illinois/Indiana region (excludes Medicare and Medicaid). Proprietary study results are based on experiences and perceptions of members surveyed December 2013–January 2014. Your experiences may vary. Visit jdpower.com.

Planning for All Stages of Life

Vantage Point: Tackling the Tough Subjects

My Mom tries to have this conversation with me that starts, “Shannon, if something bad happens…”

I usually cut her off. “Mom I am not ready to talk about this yet; we have time.”

The truth is if something unforeseen happens, I am not clear on her wishes.

There are many reasons any of us may need help with caring for our personal, financial, and health needs. The most common are part of the aging process. Estate planning, durable power of attorney, trustees, living wills, and guardianship all sound daunting, but their true purpose is to find the best means to care for those in need. This is possible by planning ahead now.

A health care durable power of attorney can be any person 18 or older who you trust to make health care decisions for you.  Anyone taking on the role of power of attorney, trustee, or guardian (whether they be a family member, a professional, or court-appointed) should be a good communicator and have the loyalty and commitment to follow your wishes to the best of their ability.

An estate planner can help you and those close to you understand important information, but can be expensive. Aging and Adult Care offices of Central Washington has a living will kit called “Five Wishes,” which is a legal way to document who you want to take care of you, what kind of medical treatment you want, how comfortable you want to be, how you want to be treated, and what you want your loved ones to know. That is a great option for making your wishes known.

At Health Alliance Medicare, we work hard to try to take good care of our member’s physical and mental health to ensure they have the most graceful golden years possible.  We also encourage you to think ahead to make future health care decisions that are in your best interest. This includes tackling the tough subjects, such as end of life care.  From what I have learned the topic, though hard to discuss, is too important put off.

I am going to start by asking, “Mom, just in case something bad happens…what are your wishes?”