Tag Archives: health care

Organize Your Medical Information Month

Organize Your Medical Information Month

October is both Long-Term Care Planning Month and Organize Your Medical Information Month, so it’s the perfect time to get organized for your health.

Start by creating a healthcare notebook with important medical details.

Organize Your Health

 

Organize info for everyone in your family and plan to keep it up to date.

Stay Up-to-Date

 

Don’t forget to compile insurance info and mark emergency contacts and doctor.

If you have a serious disease, this cancer checklist can help you organize your critical information.

Prepare for Serious Illness

 

Prepare and get help talking to your loved ones about planning for future healthcare decisions.

Talk to Your Loved Ones About the Future

 

Start thinking about long-term care and how you should plan for it.

Planning for Long-Term Care

 

Plan ahead with legal documents called advance directives to make sure your wishes are honored.

Advance Directives Planning

Answers to Your Health Insurance Questions

Vantage Point: Time to Answer Important Health Insurance Questions

It’s that time of year again. My husband comes home with a huge packet of healthcare information. Yep, it’s open enrollment for his employer health plan. It’s time for us to look at the options and choices that best suit our family in the coming year.

Every year, Medicare beneficiaries get this kind of event too. It’s called the Annual Enrollment Period (AEP). Each year from October 15 to December 7, they have the opportunity to look at the options available in their service area and choose which plan is the best for them and their health.

This is an important time for everyone. As we age, our health may change too. Understanding and knowing what coverage is best for you can be a daunting task, so you should ask yourself some very important questions each and every year.

Am I happy with my current plan? What’s changing for the new year? Is the premium going up on the plan I currently have? Do I need more coverage?

I understand that as Medicare members, you’re sent an enormous amount of marketing material during this time of year. All the Medicare Advantage, Medicare Supplement, and prescription drug plan companies are trying to get your attention and your business.

How do you weed through all the material? And even more important questions come up for you each year. Do I know the difference between Medicare Advantage and Medicare Supplement? Is the prescription drug plan I’m currently on the best value for the prescription drugs I’m taking? Finding the answers can be confusing and frustrating.

The answers you seek can be found quickly and easily. Visit our website or call us directly for answers to your health insurance questions. There are also independent brokers available to you, like GHB Insurance located right in Olympia, to help you with all the plan information you receive. In the Thurston County area, there are also SHIBA (Statewide Health Insurance Benefit Advisors) representatives who volunteer their time to help you understand Medicare and all the parts associated with it. They can be found at both the Lacey and Olympia senior centers.

So never fear, your Medicare questions can be answered here. Or at least, we can assist you in getting the answers you need. Remember, you have resources available to you. All you have to do is use them.

Joy Stanford is a community liaison with Health Alliance, serving Thurston County. She’s been involved with Medicare for 20+ years and truly enjoys it. She enjoys gospel, R&B, and country music, and she owns over 100 pairs of shoes.

National Public Health Week

National Public Health Week

It’s National Public Health Week, and public health helps everyone save.

 

Think you’re informed? Test your public health news knowledge with this weekly quiz.

Weekly Health Quiz

 

How can America become the healthiest nation?

Making America Healthier

 

Take the pledge to help create a healthier America for the next generation.

Healthiest Nation Pledge

 

Check out the facts to see how things like health care and healthy eating impact public health.

Health Facts That Matter

 

Find an event near you, host your own event, or get involved in improving public health by becoming a partner, donating, writing your representative, and more.

Get Involved in Public Health

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Bone and Joint Health National Awareness Week

2015 Bone and Joint Health National Awareness Week

This week is Bone and Joint Health National Awareness Week. 54% of Americans over 18 have these conditions.

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1 in 3 people over 18 needed medical care for bone and joint conditions in the last decade, 19% more than the last decade.

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Bone and joint conditions are the most common cause of long-term pain and disability worldwide.

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Since Baby Boomers started on Medicare, the cost of bone and joint health has risen, and is expected to continue for decades.

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October 16th was World Arthritis Day. Find an event and resources or get involved.

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October 17th was World Spine Day. Learn more about protecting your back and spine at work.

October 18th was World Trauma Day. Around the world, people are still learning to protect a life in critical situations. Learn more.

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Washington Wildfire Season

Vantage Point: Service in Times of Crisis

As I stopped for gas in Cle Elum on my way to Seattle, the store clerk asked me, “How’s the smoke outside?”

“I’m from Wenatchee,” I said.

“So sorry,” she genuinely replied.

The word “sorry,” I have expressed it too many times during this summer’s devastating wildfire season. Everyone at Health Alliance has felt helpless, halfheartedly going about their day-to-day duties, distracted by worry for our friends and neighbors suffering to the north.

One person who’s not feeling helpless is Cindy Marshall, a registered nurse and Health Alliance’s utilization review coordinator. She took the time to become a Red Cross disaster nurse volunteer to help in these kinds of emergencies.

She told me the recent fire crisis has been extremely unique and challenging because the volatile, unpredictable winds keep shifting the fire danger, affecting many towns and causing new evacuation orders.

And it can be hard to help in these conditions. The Greater Inland Northwest Chapter of the American Red Cross has 11 stations spread over a large area right now, and many times they have set up a station, only to have to tear it down to move it to safety when the winds change.

Red Cross stations serve as a hub of activity during an emergency, but Cindy described entering a station to volunteer as anything but chaos. She knows exactly where to check in and which duties are most important. The station lead does a tremendous job of organizing priorities and reporting changes, and the team is experienced in troubleshooting solutions to issues as they arise.

Cindy is perfect for this role, as it’s much the same as what she does for Health Alliance. When one of our members has a healthcare emergency, Cindy is also there for them.

But the thing that makes Cindy truly exceptional, what keeps her volunteering weekends and evenings for the Red Cross and successful in her role at Health Alliance, is her caring and humble heart.

“So many people are doing so much more than me,” she said, crediting the firefighters who are putting their lives on the line and breathing in the heavy smoke.

To our members, community partners, and providers affected, please know that the word isn’t enough. We are more than sorry. We empathize with you through this crisis, and we will be here to support you in recovery.

Cindy expressed it best. “My number one priority is taking care of a person’s immediate safety and health care, but afterwards, sometimes the only thing you can do is hug them and let them cry.”

Shannon Sims is a Medicare community liaison for Health Alliance, serving Chelan, Douglas, Grant, and Okanogan counties in Washington. She has four adult sons and two grandsons. During her time off, she performs as part of a rodeo drill team on her horse, Skeeter.

Community Care

Vantage Point: North Central Washington Cares

At a North Central Washington event I heard someone say, “Show me a community, a place where people care for their elders, and I will show you a good place to live.” Whether I am going to a senior networking forum in Chelan, Douglas, Grant, or Okanogan counties, conducting Medicare education, visiting one of our provider offices or collaborating on a fun event, I find NCW continues to grow as a place that recognizes, respects, and strives to enhance the quality of life for our seniors.

I recently had an opportunity to listen as Bruce Buckles, Aging and Adult Care of Central Washington’s executive director, presented on federal and state policies that impact seniors and adults with disabilities. Afterwards, I realized that with a rapidly aging population, as well as the daunting costs of diseases, such as Alzheimer’s, it is more important than ever to support programs that care for and benefit the aging.

We can’t always control what happens with laws, but on the local level, it’s a privilege for Health Alliance Medicare to partner with lots of outstanding, proactive agencies in caring for our seniors.

This month, Health Alliance Medicare is honored to join many other Grant County senior networking agencies to hold the inaugural Columbia Basin All-Senior Expo and Picnic. The free event will include a catered lunch, fitness demonstrations, raffles, door prizes, education, and fun entertainment all to celebrate Grant County seniors.

I have a favorite saying, “Regard the small as important and make much of little,” so I was excited when I saw a toddler, just starting out in life, looking up at a stage taller than herself and mirroring the steps of seniors at a Stay Active and Independent for Life geriatric fall prevention class during a recent health fair.

May we always look up to our elders, recognize and respect what they have to teach us and remember we are also aging and have the power today to help strengthen our communities by making sure we have adequate resources, programs, and health care. If we can do that, there is no doubt NCW will continue to thrive as a good place to live and age.

Your Insurance Team's Support

Vantage Point: We Work Together to Support You

Painted in the stairwell of Samaritan Hospital is an inspirational message, “All of us, for each of you.” The same can be said of our Health Alliance Medicare team in North Central Washington that works together to provide elevated customer service for members and our provider partnerships.

Eileen, our program assistant, is the first face members see when they visit the Wenatchee office. Eileen feels that by supporting staff and prioritizing tasks, she can focus all her attention on members when they come in.

“Health Alliance isn’t just insurance coverage,” she says. “It is a place to come if you have questions, are seeking information, or would just like a cup of coffee and an ear.”

Jessica, our bilingual customer service representative, says, “The most rewarding part of my job is having the ability to see our members face to face, build relationships, and let them know I am here to listen and help.”

Through her role at Health Alliance, Teri, our customer service lead, hopes to insure our members only have good experiences when adverse situations arise. Teri credits the overall team from claims to medical management for its support in helping her achieve her goal.

Major procedures, hospitalization, surgeries, and discharge plans all need prior approval, and Cindy, our utilization review nurse on the medical management team, uses her experience in risk management, coupled with patient advocacy, to take care of our members through major health issues, thus controlling unnecessary costs.

Medicare is not only complicated for our members, it can be complicated for providers as well. Therefore, Leslie, our provider relations specialist, works directly with clinical staff members to help them understand policies, procedures, and operating systems. By providing face-to-face customer service at the provider offices, it makes providers’ jobs easier, positively impacting their care of our members.

The Centers for Medicare & Medicaid Services ranks Medicare Advantage plans on a five-star scale, and factors within that quality scale relate to providers assessing, managing, and controlling chronic conditions. Amanda, our coding consultant, works directly with physicians to provide coding education and finds it rewarding when she and the doctors learn something from each other, ensuring overall great health care to our members.

Whether they’re working with members or providers or making medical decisions behind the scenes, these are just a few of the local people committed to working together toward the common goal of ensuring quality of care, setting Health Alliance Medicare apart in North Central Washington.