As I stopped for gas in Cle Elum on my way to Seattle, the store clerk asked me, “How’s the smoke outside?”
“I’m from Wenatchee,” I said.
“So sorry,” she genuinely replied.
The word “sorry,” I have expressed it too many times during this summer’s devastating wildfire season. Everyone at Health Alliance has felt helpless, halfheartedly going about their day-to-day duties, distracted by worry for our friends and neighbors suffering to the north.
One person who’s not feeling helpless is Cindy Marshall, a registered nurse and Health Alliance’s utilization review coordinator. She took the time to become a Red Cross disaster nurse volunteer to help in these kinds of emergencies.
She told me the recent fire crisis has been extremely unique and challenging because the volatile, unpredictable winds keep shifting the fire danger, affecting many towns and causing new evacuation orders.
And it can be hard to help in these conditions. The Greater Inland Northwest Chapter of the American Red Cross has 11 stations spread over a large area right now, and many times they have set up a station, only to have to tear it down to move it to safety when the winds change.
Red Cross stations serve as a hub of activity during an emergency, but Cindy described entering a station to volunteer as anything but chaos. She knows exactly where to check in and which duties are most important. The station lead does a tremendous job of organizing priorities and reporting changes, and the team is experienced in troubleshooting solutions to issues as they arise.
Cindy is perfect for this role, as it’s much the same as what she does for Health Alliance. When one of our members has a healthcare emergency, Cindy is also there for them.
But the thing that makes Cindy truly exceptional, what keeps her volunteering weekends and evenings for the Red Cross and successful in her role at Health Alliance, is her caring and humble heart.
“So many people are doing so much more than me,” she said, crediting the firefighters who are putting their lives on the line and breathing in the heavy smoke.
To our members, community partners, and providers affected, please know that the word isn’t enough. We are more than sorry. We empathize with you through this crisis, and we will be here to support you in recovery.
Cindy expressed it best. “My number one priority is taking care of a person’s immediate safety and health care, but afterwards, sometimes the only thing you can do is hug them and let them cry.”
Shannon Sims is a Medicare community liaison for Health Alliance, serving Chelan, Douglas, Grant, and Okanogan counties in Washington. She has four adult sons and two grandsons. During her time off, she performs as part of a rodeo drill team on her horse, Skeeter.