Tag Archives: clarification

Understanding Prescription Details

Long View: Safety in the Details

Some people say I get into details too much. To some, paying attention to details is a strength. To others, it may be irritating. However, specific details make a difference, depending on the situation.

I remember an incident where a friend was going to meet me after I got off work. The friend called me to ask what time I was getting off work. I told them the time and asked them to meet me after. Well, I assumed they knew where to meet me since we had met before at the same place.

Instead, this person met me at the right time but at the wrong place. I was in front of my house. But they were in front of my workplace. The biggest issue was that at the time, I was commuting to work about 40 miles away, so I had to sit and wait until they traveled back. Time, money, and patience were wasted all due to an assumption, lack of clarification, and lack of details.

Earlier this year, I gave a presentation on health advocacy to a Parkinson’s disease support group. One of the important points was that it’s important for patients to speak up to their healthcare provider. It’s important to speak up about concerns, needs, and expectations. One of the things patients are encouraged to speak up about is their prescription medications. Some questions you should be asking your provider during an appointment included:

  1. What will the medication you’re prescribing do?
  2. How do I take it?
  3. What are the side effects?

There was a point made in the open discussion at this presentation on instructions about how often and when to take a particular prescription commonly used to treat Parkinson’s disease. An instruction on the medication label said to take it 4 times a day. Being familiar with this medication, the person knew the instructions usually said to take 4 times a day during waking hours. The person inquired about it and found that those details had been omitted by the pharmacist. But the doctor’s intent was for it to be taken during waking hours. This was an important detail for treating a Parkinson’s patient.

I’m not sure what adverse effect may have happened if the medication had not been taken during waking hours. But any risk is too much of a risk to take when it concerns taking medication and your good health. Following the directions of prescription medication labels can help you avoid the risk of having adverse reactions. It can also help you gain the full intended benefit of the drug. And it’s also important to ask clarifying, detailed questions before taking medication.

We want you to be your best and to take charge of your health. When it comes to your health and wellness, don’t be afraid to speak up and ask questions. There is safety in the details.

 

Sherry Gordon-Harris is a community liaison at Health Alliance. She is a wife and mother of 2 boys and enjoys traveling, collecting dolls, and hosting princess parties and princess pageants.

Terms Jumble

Long View: Don’t Let Lingo Keep You from the Care You Need

When I was (considerably) younger, I read that a concert I wanted to attend was “SRO.” I was certain that meant “Sold Right Out,” and there was no way we could go. I was disappointed, but hey, you can’t win them all. Years later a friend told me another show was “SRO,” and I only then found out it meant “Standing Room Only.” My misunderstanding became the source of much merriment.

Industry-specific terms, acronyms and lingo are common in almost every business. I know the health insurance business has a lot, but have you ever heard two electricians talk? What about computer repair technicians? It’s all foreign to me.

Terminology, acronyms, and lingo are simply shortcuts for information-sharing between people in the same business. They are not meant to exclude others, but they do. The difference between the terms “copayment” and “coinsurance” can seem small, unless you are the person paying the bill. So, what can we insiders do to lessen the impact and be more inclusive?

About two years ago, Health Alliance started an internal plain language push. We took a close look at our written materials—brochures, guidebooks, letters, our website, and more—and realized we could make things easier to understand. We simplify or explain industry lingo, without losing the important information.

If you’re on the receiving end of lingo, stop and ask for clarification. If that is not possible, jot down a note so you can follow up on your own. This is especially important with your health care. Make sure you understand what your doctors tell you. They are insiders to the medical world, so they might not realize you need more explanation. Always ask questions if you’re confused. Your doctor will appreciate you taking the time to make sure you understand so you can take good care of yourself.

I am sure some of you are frightened to know I am learning how to text on my smartphone. Many of you are familiar with this digital language and its acronyms and lingo, but it’s new to me. Don’t worry, I was pointedly told “LOL” doesn’t mean “lots of love.” LAL (Live and Learn).

(Give this word search on commonly used insurance terms and their definitions a try!)