Tag Archives: be active

Your Personal Health Coach

Vantage Point: A Helping Health Hand

Not every coach is as well known as Pete Carrol of the Seattle Seahawks, but Susan DeLong, our nurse case manager and health coach in our Wenatchee office, is key to our team.

She’s smart, caring, a good listener, and a compassionate advocate. You will probably never see her on TV, but in our members’ eyes, her work is just as important and meaningful as any superstar’s.

Managing a health condition can be hard, and a health coach is someone with extensive experience who can be a consistent source of support. There’s so much information that it can be hard to know what’s key. One of the benefits of a Medicare Advantage plan like ours is the free education and support a health coach can provide.

At Health Alliance, a health coach like Susan can give our members:

  • Answers to questions about their conditions
  • Tools and lifestyle skills to minimize the risk of problems
  • Information about self-care skills
  • Free educational materials and resources about managing conditions
  • Support on the phone at their convenience
  • Help keeping them, their provider, and their caregivers connected
  • Help making the most of their healthcare benefits

Health coaches do not replace medical care from a doctor, but instead work with their primary care physician as part of a team to make sure their management plan is working.

Compassionate nurses like Susan also help identify warning signs for possible health problems, and they make sure members have a plan, day or night, to handle those issues if they become serious.

Susan also works hard to troubleshoot these issues before they become serious health problems. For example, she helps members understand the importance of refilling prescriptions and outlines what they should do if their drugs run out too soon.

Susan even partners with community resource agencies, like Meals on Wheels and the Confluence Health Patient Service Department, to help our members overcome barriers to their care. She knows when a member has a hospital stay or ER visit, and she tracks follow-up appointments and makes sure any meds they’re sent home with will work well with their current prescriptions.

But just like famous coaches, a big part of the job is to motivate. Susan empowers our members to take an active part in their health by setting attainable goals, and we value the important role she plays in our team and in lending a helping hand to our members.

Shannon Sims is a Medicare community liaison for Health Alliance, serving Chelan, Douglas, Grant and Okanogan counties in Washington. She has four sons and two grandsons. During her time off, she performs as part of a rodeo drill team on her horse, Skeeter.      

National Cancer Prevention Month

National Cancer Prevention Month

February is National Cancer Prevention Month, so we gave you more cancer info each day this week.

1,658,370 new cancer cases will be diagnosed in 2015, and 589,430 will die from cancer. Get involved in fighting back.

Know the warning signs and symptoms of cancer. Early detection could save your life.

Cancer Signs and Symptoms

 

You can take steps to prevent cancer. Maintain a healthy body weight, eat right, and be active.

Prevention Through Healthy Choices

 

Cancer deaths have declined 20% since 1991, saving 1.3 million lives. Your involvement helps.

Cancer Research

 

30% of all cancer deaths can be attributed to smoking, the leading cause of preventable death worldwide. We can help members quit.

Cancer and Smoking

 

1 in 235 children will get cancer before age 20. Learn more about protecting your kids.

Preventing Cancer in Children

 

In 2009, cancer cost the U.S. $216.6 billion dollars. Finding a cure helps us all save. Find ways to help now.

Cancer Costs

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