Tag Archives: Anytime Nurse Line

Should You Be Fighting Your Symptoms with Antibiotics?

What Do Your Symptoms Mean?

Have you ever heard people say they’re getting the flu when they have a stomach bug? How about a stuffy nose or sore throat just being allergies?

We try to diagnose ourselves all the time. That’s how sites like WebMD got so popular. And trying to figure out what’s wrong is a good thing, but sometimes it’s really hard to know what our bodies’ symptoms are trying to tell us.

And believe it or not, knowing if you have a bacterial infection, a cold, or the flu can make a big difference.

When you have a bacterial infection, your doctor gives you an antibiotic. Antibiotics only cure infections caused by bacteria, like:

  • Strep throat
  • Staph infection
  • Sinus infections
  • Some pneumonia
  • Some ear infections

Antibiotics can make you or your kids feel better fast when they’re taken for those things. But if you take antibiotics for infections they can’t treat, like ones caused by viruses, bacteria can build up antibiotic resistance.

When you take antibiotics and don’t have an infection from bacteria, it gives the bacteria the chance to learn from the antibiotic, and then it can change to survive and grow, which means next time you really need an antibiotic, it might not work as well. This is bacteria becoming antibiotic resistant.

Some of the illnesses antibiotics can’t cure are:

  • Colds
  • Flu
  • Most coughs and bronchitis
  • Sore throat not caused by strep
  • Runny nose

Unfortunately, a bacterial infection in your lungs or strep throat can have a lot of the same symptoms as the flu. Your doctor can tell whether you have a bacterial or viral infection by doing a quick test, like a throat swab.

If you’re trying to figure out if you need to go to the doctor because you’re not sure if you have more than a common cold, though, this chart can help:

What Your Symptoms Mean

If you’re prescribed an antibiotic, make sure you take it exactly how your doctor told you to. Don’t stop taking it early, even if you feel better. You need to kill all of the bacteria to keep from getting sick again.

If you do have a viral infection, like a cold or the flu, these are things you can try to feel better:

  • Get lots of rest.
  • Drink plenty of fluids.
  • Take an over-the-counter pain reliever. Ask your doctor or pharmacist which pain relievers are right for your child’s age and how much you should give him or her.
  • Try over-the-counter cold or cough medicine (check if it’s OK for kids).

And if you’re still not sure, don’t forget that Health Alliance members can call the Anytime Nurse Line 24/7 for help figuring out what you might have and if you should visit the doctor.

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Quality Customer Service with Health Alliance

Why Should I Choose Health Alliance?

Medicare’s Annual Enrollment Period (AEP) is in full swing, and you might be wondering why you should pick a plan with Health Alliance?

Insurance for Real Life.

We treat you like a person, not a policy. We don’t like to brag, but we have a pretty amazing team. Every person, from front office to corner office, wants you to be your best.

Tens of thousands of network physicians
Hundreds of network hospitals
Nearly 300,000 members
500-plus Health Alliance employees and growing to serve your needs
One goal. Deliver top-notch insurance that fits your needs and budget

You Can Relax Knowing You’re Covered

We are always building our network to give you a large network of doctors, hospitals, and clinics you trust.

If you’re miles from home and outside your network, we have services linked to getting quality emergency medical care while traveling 100 miles from home or abroad through Assist America.

We Are Here to Help

We love hearing from our members. So whether it’s in person, on the phone or through social media, when you have a question, our Customer Service reps are here for you.

You’ll never have to jump through hoops to get answers. They give personal help to over 40,000 callers each month and connect members to answers in 15 seconds or less, on average. They resolve 99.6% of issues on the first call.

They’re also happy to meet with you. Just stop in Monday through Friday. We’re at 206 W. Anthony Drive in Champaign, IL or 316 S. Fifth St., Wenatchee, WA.

Our Medicare seminars are informational meetings we hold all over our service areas during the AEP, so you can find one close to you.

Extra Benefits

Our Medicare Advantage plans have extra benefits like SilverSneakers Fitness Program, $0 Tier 1 drugs at Walmart and Sam’s Club, Assist America, and our Anytime Nurse Line.

We also help you settle in. We mail you your member materials. We will also call you to verify that your coverage is in place and talk to you about making the most of your benefits.

Health Alliance will take care of you every step of the way. It’s no wonder 96% of our members unpack their bags and stay awhile.

Call 1-888-382-9771 (TTY 711) from 8 a.m. to 8 p.m. weekdays. Or visit HealthAllianceMedicare.org for more info.

Health Alliance Medicare is an HMO, PPO, and PDP plan with a Medicare contract. Enrollment depends on contract renewal. You must continue to pay your Part B premium. Low-cost prescriptions are available at other in-network pharmacies. The benefit information here is just a brief summary, not a complete description of benefits. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, premium, and/or copayments/coinsurance may change on January 1 of each year.

Health Alliance On-Call for You

Like New Nurse Line, This Director is Always On-Call

Jane Elliott lives and breathes Health Alliance. She has for years.

“My work is my hobby. We have so many great things going on. Leading efforts to help members doesn’t feel like work to me,” said Jane, Quality & Medical Management director.

Jane also loves our new 24-hour Anytime Nurse Line. Beginning July 1, all Health Alliance members can call 1-855-802-4612 to get help:

• Deciding if they need to see a doctor right away or set up a visit
• Coping with diabetes, asthma, high blood pressure, high cholesterol, and more
• Finding health care resources

Jane also played a key role in enhancing our wellness benefit. But, she and her team want members to know that if they go in for a wellness visit, they could still get a bill. Adding non-wellness needs into this appointment could result in costs.

”Your doctor might ask, ‘Do you have other things you’d like to talk about?'” she said. “This may lead to topics  that aren’t part of the free wellness benefit.”

To make sure your visit is covered as part of the free wellness benefit, Jane says be clear with your doctor about this appointment up front.

“Tell your doctor you want to focus on your wellness needs. If non-wellness needs come up that aren’t urgent, you can set up a follow-up visit,” she said.

Jane also knows wellness means a healthy work-life balance, even if  the lines blur when she works outside standard work  hours.

“I’m very family-focused, and I feel Health Alliance and our members are part of my extended family,” she said.